Refund policy
30-day money-back guarantee
We want every Psalm Jar to be a gift you're proud to give. If you're not happy with your order for any reason, email us at support@psalmjar.com within 30 days of delivery and we'll make it right — with a replacement or a full refund of the product price.
How to request a refund
- Email support@psalmjar.com with your order number (for example #1001).
- Tell us briefly what went wrong. For damaged or incorrect items, please add a photo.
- We reply within 1–2 business days.
In most cases you don't need to send the jar back. If we do need it returned, we'll explain how. When the return is because of our mistake (a damaged, defective or wrong item), we cover the return shipping.
Damaged, defective or wrong items
Please contact us within 7 days of delivery with a photo of the item and the packaging. We'll send a free replacement or refund you — your choice.
Lost or delayed packages
If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 20 business days after shipping, email us and we'll reship or refund your order.
Cancellations and changes
You can cancel or change your order free of charge until it ships (usually within 24 hours of ordering). Email us as soon as possible.
When you'll receive your refund
Approved refunds are sent to your original payment method. Depending on your bank, it can take 5–10 business days to appear on your statement.
Free digital gifts
The free printable name tags and prayer guides are yours to keep.
Questions? Just email support@psalmjar.com — a real person reads every message.